Terms and Conditions

The general terms and conditions shown here apply to all orders and purchases of products made on the website managed by Arte Creta, based in Via Xiboli 314, 93100 Caltanissetta, made by people living in countries in which the Website is or will be active.


Customer must carefully read the Terms and Conditions of Sale before making any purchase order By accepting the Terms and Conditions of sale and sending an order, the Customer declares:
- to have read, understood and accepted in full and without reservation the Terms and Conditions of sale;
- to be a consumer and to purchase the Products exclusively for personal use and not for resale in the context of a commercial or business activity of any nature;
- to authorize Arte Creta to store, process, use and transfer to third parties and / or abroad the (personal) data contained in the order in order to perform the same.
Arte Creta does its best to ensure that the information contained on the Website is accurate and up-to-date, but it is not possible to offer guarantees in this regard.The Customer acknowledges and accepts that the Products may not fully comply with the indications, specifications and / or photographs on the Website.


The contract of sale between Arte Creta and the Customer is to be considered perfected by sending to the Customer, to the e-mail address indicated by the latter with the purchase order, the written confirmation of the shipment.
Arte Creta will consider any requests for cancellation of the order received by Arte Creta before shipping the Products to the customer. In the event that a particular Product present in the Customer's order is no longer available, Arte Creta will have no obligation to supply the Product in question, but will only be required to promptly inform the Customer of such circumstance. If only a part of the Products indicated in the order are available, Arte Creta will contact the Customer to ask him if he intends to cancel the order or is willing to receive only the Products available; in this case the Customer will be charged only the amount related to the Products he will receive. Arte Creta reserves the right to reduce, at its discretion, the quantity of Products that can be purchased on the Website.
In case of payment by credit card, the financial information will be forwarded to Paypal which provides the relative electronic payment services at a distance, without any third party having access to it in any way
Such information, moreover, will never be used by the Seller except to complete the procedures related to the purchase and to issue the relative refunds in case of eventual product refunds, following exercise of the right of withdrawal, or if it is necessary to prevent or report to the police the commission of fraud.
Arte Creta reserves the right not to accept Purchase Orders or Purchase Proposals or to suspend the execution of Contracts already concluded in the event of anomalies or irregularities in payment. In this case Arte Creta reserves the right to request to the Customer additional information and / or sending copies of documents proving the ownership of the credit card used for the purchase In the absence of the required documentation, Arte Creta reserves the right not to accept the Purchase Order or the Proposal of Purchase or to resolve any Contract already concluded, without giving any right to the Customer to request compensation for damages or to assert other claims.


The prices of the Products, expressed in the currency shown in the shopping cart, will in any case be those indicated on the invoice Arte Creta will do its best to ensure that the prices shown on the website are correct and up to date.
Shipping and delivery costs may vary depending on the country and will be charged to the Customer at the time of shipment of the Products ordered, based on the shipping rates in force in the relevant section of the website.
The payment will be made by the Customer with a credit card or in the other methods indicated in the relevant section of the Website.

Warranty and limitations of liability

The products marketed by Arte Creta make use of the manufacturer's warranty.The customer has 14 days from the date of delivery to check the conformity of the products and inform Arte Creta of any faults or defects. undertakes to replace any defective product that is reported within the limits of this time limit.
The warranty gives only the right to obtain reimbursement of the amount paid for the defective Products, provided the defect is communicated to Arte Creta within 2 (two) months from when it was found. In addition to the above, the right to reimbursement is subject to the following conditions, under penalty of forfeiture of the guarantee: Before returning defective Products to Arte Creta, the Customer must contact Arte Creta customer service - call the number or send an e-mail to info@ceramicheartecreta.com, to have the authorization to proceed with the return .
Defective Products will be collected by Arte Creta, at their own expense. Once the Product has been received and its defect established, Arte Creta will send the Customer an e-mail confirming acceptance of the return and will start the refund procedure in favor of the Customer for the price paid for the defective Product which must be completed within thirty (30) days, regardless of the payment method adopted by the Customer before. The refund of the amounts paid by the Customer will always be made exclusively to the Customer who made the payment.
Without prejudice to the above warranty, Arte Creta excludes any and all liability (contractual or non-contractual) towards the Customer, within the limits of the applicable mandatory standards. The maximum limit of liability on the part of Arte Creta may under no circumstances exceed the amount paid by the Customer for the purchase of the Product.

General provisions

In the event that one or more provisions of these Terms and the Conditions of sale prove null, voidable, illegal or ineffective, this will not result in the total ineffectiveness of the Terms and Conditions of sale. replaced by a similar valid provision that takes duly into account the intention and content of the same, in compliance with and in accordance with the regulations in force.
These Terms and Conditions of Sale are subject to Italian substantive law Any disputes that may arise will be referred to the exclusive jurisdiction of the competent court of Caltanissetta.


Arte Creta Societą Cooperativa
Via Xiboli 314, 93100 Caltanissetta. Ph:: 0934 566987 - e-mail:info@ceramicheartecreta.com - website: www.ceramicheartecreta.com